Rog 5 Wifi and hotspot not turning on

Please tell us some basic information before asking for help:

  1. Model Name: Rog 5
  2. Firmware Version: 31.0810.1226.91
  3. Rooted or not: not
  4. Frequency of Occurrence: permanent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I'm just disappointed in ASUS, faced software issues in rog 2 and now in rog 5!

I was in middle of the game my phone turned off automatically (58% battery) when i turned it on boom Wi-Fi not turning on also hotspot.

plz look into this, its a global and mass problem in rog 5



  • Hi, 

    Apology for the experience. For now, request you to please visit the service center. Please share the RMA via PM if you have any issues during service or any issues confirm via PM as well.

    Before you visit the service center, try factory reset once. You can try manual updating your firmware if you are currently on old software version.


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