Bootlooping or stuck on asus logo

max242max242 Level 1
edited August 8 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone max pro m1
  2. Firmware Version: stock android rom latest update
  3. Rooted or not:not rooted
  4. Frequency of Occurrence: 1st time
  5. APP Name & APP Version (If your issue relates to the app): not an app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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the phone suddeny stuck and restarted when i deleeted outube from my ettings app now its not starting up just bootlooping on the sus animation , i want to recover some of myfiles from it too (not app data) Please tell me a way to fix it without osing my data :(

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