Microphone and audio completely stopped working

jma2acrjma2acr Level 1
edited August 1 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2 ASUS_I001DC
  2. Firmware Version: 18.0210.2201.215
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Constant
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I answered a call, I could hear other person but they didn't hear me.

I tried sound recorder, it worked but didn't record anything so I decided to reboot phone. Boot took significantly longer than usual and after that audio stopped working completely - speaker, receiver and microphone.

AudioWizard and sound recorder give errors, audio jack doesn't work and some games started crashing.


Tried factory reset but it didn't work.


I managed to connect to phone via ADB and check logs with logcat, there's a constant spam of following errors:

06-29 21:32:01.251 2985 3894 W AudioManager: updateAudioPortCache: listAudioPorts failed

06-29 21:32:01.251 2588 3508 E AudioSystem-JNI: AudioSystem: :listAudioPorts error -19

06-29 21:32:01.252 1598 3027 E AudioSystem-JNI: AudioSystem: :listAudioPorts error -19

06-29 21:32:01.252 2588 3508 W AudioManager: updateAudioPortCache: listAudioPorts failed

06-29 21:32:01.252 1598 3027 W AudioManager: updateAudioPortCache: listAudioPorts failed


Hopefully someone knows how to deal with this.

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