Microphone and audio completely stopped working
jma2acr
Level 1
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 2 ASUS_I001DC
- Firmware Version: 18.0210.2201.215
- Rooted or not: Not rooted
- Frequency of Occurrence: Constant
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I answered a call, I could hear other person but they didn't hear me.
I tried sound recorder, it worked but didn't record anything so I decided to reboot phone. Boot took significantly longer than usual and after that audio stopped working completely - speaker, receiver and microphone.
AudioWizard and sound recorder give errors, audio jack doesn't work and some games started crashing.
Tried factory reset but it didn't work.
I managed to connect to phone via ADB and check logs with logcat, there's a constant spam of following errors:
06-29 21:32:01.251 2985 3894 W AudioManager: updateAudioPortCache: listAudioPorts failed
06-29 21:32:01.251 2588 3508 E AudioSystem-JNI: AudioSystem: :listAudioPorts error -19
06-29 21:32:01.252 1598 3027 E AudioSystem-JNI: AudioSystem: :listAudioPorts error -19
06-29 21:32:01.252 2588 3508 W AudioManager: updateAudioPortCache: listAudioPorts failed
06-29 21:32:01.252 1598 3027 W AudioManager: updateAudioPortCache: listAudioPorts failed
Hopefully someone knows how to deal with this.
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