Scanlines, freezes and shutdown

edited June 29 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2
  2. Firmware Version:18.0210.2201.215
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Frequent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


For the past few days, my ROG Phone 2 has been facing some difficulties. A horizontal scanline appears out of nowhere, then the phone freezes and then it turns off. After that when I try to turn it back on, it boots up to the ASUS logo and then shuts down again. Any suggestions?

PFA image of the issue, thermals and software information.

The scanline:

(Above image is not a screenshot. It's a picture taken from a different phone)


Software information:


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