My Zenfone 5 (ZE620KL) has no sound at all.

ken162289ken162289 Level 1
edited July 28 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • ken162289ken162289 Level 1

    I have done factory reset, replaced speaker assembly and Charging port.

  • Hi ken162289 ,

    As I replied in another of your messages, we are sorry to hear about your device, for what you are describing our recommendation is to visit the Repair Center to get your device checked.

    Please refer to the following link for further assistance.

    Find service locations - Canada (English) | Official Support | ASUS Canada

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