Can my hp model ASUS_Z00LD update its android ?

sszekuansszekuan Level 1
edited July 28 in Others

Please tell us some basic information before asking for help:

  1. Model Name:ASUS_Z00LD
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • sszekuansszekuan Level 1

    Hi,

    My device is of the above mentioned model. The android version is 5.0.2 and it has never been updated automatically. I wonder how can I update to later version of android as any apps are not compatible with this older version of android.

    I am not sure if my inability to upgrade my android system related to the fact that my hp is rooted?

    Please help. Thankyou.

  • Hi sszekuan,

    The latest firmware version for the ZE550KL is WW-21.40.1220.2196, which runs by Android M, also known as Android 6.

    Please refer to the following link for updated information.

    https://www.asus.com/support/FAQ/1015606

    Please note that if you have ever flashed or rooted the device, you may not be able to perform updates or may lose your warranty.

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