Fingerprint Disappeared

BabyuBabyu Level 1

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 5
  2. Firmware Version:N/A
  3. Rooted or not: Not
  4. Frequency of Occurrence:
  5. AP Yesterday after restrarting the phone the fingerprint setting disappearedP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hi Babyu,

    Can you confirm if your phone is on the latest software version.

    Try SMMI test to check if this is something related to hardware

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

    Also, please try a factory reset once.

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