This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Finger print not working

sriram_rog5s
Star I
Please tell us some basic information before asking for help:
Model Name:rog 5s 12gb&256 gb variant
Firmware Version: Android 12
Rooted or not:no
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app): biometric fingerprint

Hello team yesterday only I purchase brand new ROG 5S new phone but after I registered fingerprint and after when iam scanning mobile not accept my finger print, iam waiting for correct solution



========================================

3 REPLIES 3

ARP_ASUS
Community Legend II
Hi sriram_rog5s,
Please try the below and revert back:
Try removing the current fingerprint and re-adding?
Run SMMI test to check if there is any issue with the hardware
Check Release note section and check with your phone if it is on latest software version.
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST

erciel18
Star I
screenshot-20220704-175644862.jpg
I tried testing through smmi test and seems to still not be able to register a finger print. Can you guys help me please

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.