Android 12 update with no music volume over Bluetooth earbuds

fatamuntzilorfatamuntzilor Level 1
edited June 25 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone7
  2. Firmware Version: 31.0210.0210.31
  3. Rooted or not: no
  4. Frequency of Occurrence: continuous
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hi all,

Since this morning I'm having android 12 on my Zenfone7.

As per usual, leaving for work, connect my Bluetooth earbuds and make phone calls. All good as normal. The problem started when I was trying to listen to music. No sound no nothing. Disconnected the earbuds music was loud and clear. Tried YouTube, Spotify, vlc, amazon music etc etc. Same issue. When phone on sound (not silent or vibration) I can hear notifications (fb, WhatsApp, etc) on earbuds. Only playing music and videos (including library or social media) is a problem.

I tried with phone restart, Bluetooth unpaired and paired,reset connection (data, WiFi, Bluetooth), clear cache, all sound settings..... Nothing :(

I would really appreciate some help! Thank you in advance!


  • Which earbuds you using? For me it works fine with SBC, AAC and aptx audio codec

  • Hi Mickey,

    Sorry but I dont remember the brand. I got them when I bought the phone but from another store.

    I managed to sort it eventually, with a setting, that is not showing up anymore (or I forgot where it was exactly 🙈 - something with AAC ) on Bluetooth settings). I'm saying eventually because is interrupting sometimes.

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