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ASUS TUF GAMING FX504 Series

Mohd_Raziqa
Star I
hey
so I've been using my laptop for almost ever now and all of a sudden some of the keyboard letters are not working and they are at random places on the keyboard.
these are some of the keys that are not responsive.
s, 5, 6, =, delete, f5, f10, NUM7, NUM6, Num3,`
Am I missing something? I've done everything I can
run multiple troubleshoot, reinstalled the keyboard driver, checked all my updates and ive even tried taking the laptop apart, but i cannot access the keyboard as it is one with the rest of the laptop( no screws to unscrew the keyboard from the laptop)
ive tried everything and the only thing that is left is for me to restore from a point in recovery and i dont really want to do that for so many reasons.
is this an easy fix that i am not aware of?
have you guys had this issue?
i hope it isnt physical damage because if it is than a new board would cost me the value of the laptop.

5 REPLIES 5

GEEK_ASUS
Rising Star II
Hi there,
Did you update BIOS, too?
Please refer to the below link for the troubleshooting steps for keyboard issue.
[Notebook] Troubleshooting - How to fix Notebook Keyboard problems | Official Support | ASUS GlobalThank you.

Mohd_Raziqa
Star I
Yup. Bios are updated as well
image.png

Mohd_Raziqa
Star I
GEEK_ASUS

Hi there,

Did you update BIOS, too?

Please refer to the below link for the troubleshooting steps for keyboard issue.

https://www.asus.com/support/FAQ/1015071

Thank you.


View post
responding to your suggestion.
image.png

GEEK_ASUS
Rising Star II
Hi there,
It looks like you finish the troubleshooting steps but the issue persists.
It maybe hardware issue.
Then I suggest contact service center to have further inspection.
Thank you.