Zenfone 8 crashes while making calls with wired earbuds

purple7qpurple7q Level 1
edited June 28 in ZenFone 8

I've encountered a repeatable issue with using wired earbuds to make and answer phone calls. The call will start, and then within a couple minutes the phone will crash and reset. If I try and call back after the phone resets it seems to work. I've had this happen at least 5 times, even on the latest version (WW_31.1010.0410.61)

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  • PaolopesPaolopes Level 1

    I have the same problem!!!

  • Hi @purple7q

    We apologize for the inconvenience this has caused. Can you please share the log by following these instructions:

    1. Open calculator
    2. Input ".19595+=" to enable logtool
    3. Tap "Generate" of “Phone, mobile, networks, and signal” issue type
    4. Try to reproduce the issue
    5. After you encounter the issue, repeat steps 1&2
    6. Tap "Finish and Share"
    7. Wait for a couple of minutes, the system will notify you once the log is complete.
    8. Share the log to Google Drive and provide the URL to us.

    Thank you so much!

  • Hi @@purple7q

    Have you had a chance to collect the log from your phone? The instructions are above. Thank you!

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