This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Zenfone 8 crashes while making calls with wired earbuds

purple7q
Star I

‎05-18-2022 11:03 AM

I've encountered a repeatable issue with using wired earbuds to make and answer phone calls. The call will start, and then within a couple minutes the phone will crash and reset. If I try and call back after the phone resets it seems to work. I've had this happen at least 5 times, even on the latest version (WW_31.1010.0410.61)
4 REPLIES 4

Paolopes
Star I

‎05-19-2022 04:15 AM

I have the same problem!!!
0 Kudos

keren_ASUS
Moderator
Moderator

‎05-23-2022 09:19 AM

Hi @purple7q
We apologize for the inconvenience this has caused. Can you please share the log by following these instructions:
Open calculator
Input ".19595+=" to enable logtool
Tap "Generate" of “Phone, mobile, networks, and signal” issue type
Try to reproduce the issue
After you encounter the issue, repeat steps 1&2
Tap "Finish and Share"
Wait for a couple of minutes, the system will notify you once the log is complete.
Share the log to Google Drive and provide the URL to us.
Thank you so much!
0 Kudos

keren_ASUS
Moderator
Moderator

‎05-24-2022 05:28 PM

Hi @@purple7q
Have you had a chance to collect the log from your phone? The instructions are above. Thank you!
0 Kudos

ASUS_Bot
Rising Star II

‎06-28-2022 11:33 AM

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.
0 Kudos
Youtube support channel