Zenbook Flip. Does not detect that it is unplugged.

carlmeffertcarlmeffert Level 1
edited June 17 in 2-in-1
  1. System: Windows 11
  2. Battery or AC: Both
  3. Model: Zenbook Flip 14 UN5401 (AMD Ryzen)
  4. Frequency of occurrence: 100%
  5. Reset OS:
  6. Screenshot or video: See below. Status shown when charger disconnected.

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Detailed description:

The system always thinks that it is plugged in even when the charger is unplugged. my problem is that this prevents the correct battery power mode to kick in. As the laptop is brand new this feels like a defect.

I have tried everything I can find on the web, including trouble shooting power, battery, disable battery drivers, uninstalling battery drivers. Same result: no difference.

The laptop uses a USB-C charger.

Comments

  • poza8069poza8069 Level 1
    edited May 17

    If your tablet is not longer auto-rotating when changing ... To check if an accessory is causing rotation problems, do the following.

  • @carlmeffert

    if it's a new purchase, I would recommend that you try to restore the system once. If the situation remains the same, I would recommend that you check with the dealer for a return or exchange. Sorry for any inconvenience it may be caused. 

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