ROG Phone 5 is died

edited June 17 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5
  2. Firmware Version:
  3. Rooted or not: NO
  4. Frequency of Occurrence: 1 time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Yesterday i was charging my phone but after 90 mins i noticed that the phone was not charging so i reconnect the phone to the charger.

Also i used other charger, other cable, tested the charger with other devices and it was working, so it is the phone.

The phone is not turning on, even the power led indicator is not working.

Can you please help me, i still have warranty until 27 of this month.



  • Hi Jesus_sanchez1989

    We are sorry to hear about your device, for what you are describing our recommendation is to visit the nearest ASUS Service Center at your earliest convenience to get your device check.

  • Thank you for the reply, but the phone comes from China and im from Mexico, so im sending emails with Asus China, i hope they can solve my problem.

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