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Kunai 3 problem

Fredz
Star II
Please tell us some basic information before asking for help:
Model Name: ROG Phone 5s 16 Gb 512 Gb
Firmware Version: SKQ1.210821.001.WW_Phone-31.0810.1226.77-0
Rooted or not: no
Frequency of Occurrence: all the Time since kunai 3 firmware update
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello,
One week ago, while my kunai 3 was connected to my ROG Phone, an update of the Kunai 3 firmware occured.
Since this update, i am no more able to see the kunai 3 when trying to use it in bluetooth mode. Nevermind the device. ROG Phone, laptop, iphone...
No problem using USB mode.
I read a lot of post of people encountering the same problem.
Please do not close the thread without answer.
Regards,
7 REPLIES 7

Fredz
Star II
No one interrested by this problem ?

Fredz
Star II
@Karen_ASUS. I saw you answer other post but not mine. Seems people are right. Service with Asus is really poor.

Gustav_ASUS
Community Legend III
@Fredz Sorry for the late reply.
While the Kunai 3 is connected in USB mode, can you please check the firmware version for the L/R controllers?
Settings -> System -> About phone -> Hardware information

Fredz
Star II

Gustav_ASUS

@Fredz Sorry for the late reply.

While the Kunai 3 is connected in USB mode, can you please check the firmware version for the L/R controllers?

Settings -> System -> About phone -> Hardware information


View post
Hello @Gustav_ASUS
You can find the firmware versions in the following screenshot. Are they ok ?
screenshot-20220523-224651923.jpg
Regards