Phone crashing when plugging earphone

fardeen747fardeen747 Level 1
edited June 29 in ROG Phone 5

Everytime I plug in my earphone in my ROG 5, all applications freeze. Even system UI stops responding. After 1 min the logo appears on the screen and stay like that for about 20min. At this point nothing works except for a hard reset.

If I wait it out, the phone restarts after the 20min and I get the prompt whether to start android normally or in safe mode. When I select normally, the phone starts normal and everything become good.

The issue appears again when I plug in an earphone.

One time when I hard reset it during the issue, it said that the android is corrupt.

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Comments

  • Hi!

    Sorry for the late answer, I would recommend checking if you have any Google app updates pending since the issue might be software-related.😊

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