FN+Arrow Keys no longer change aura brightness of the keyboard

monocrome

1. System: Windows 10 x64
2. Battery or AC: both
3. Model: Asus TUF Gaming A15 FX506QM-HN052
4. Frequency of occurrence: Constant
5. Reset OS: not yet
6. Screenshot or video:

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Detailed description：

monocrome

For some reason, the text of the problem was not saved. I repeat:

Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working. Also, my serial number in BIOS began to look like SSN12345678901234567. BIOS version 308. I saw a topic in which people solved this problem, but it is already closed.

GEEK_ASUS

Hi @monocrome ,

Please check your PM.

Thank you.

yeulagitakg

https://zentalk.asus.com/en/discussion/comment/212141#Comment_212141

can you help me either, i have a same issue with my asus tuf A15

GEEK_ASUS

Hi @yeulagitakg ,

Please provide the model name of your unit.

And your issue are FN+UP/DOWN stopped working or SN look like SSN12345678901234567?

Thank you.

yeulagitakg

https://zentalk.asus.com/en/discussion/comment/212637#Comment_212637

my model name : FA506QM

and my issue is:  FN+UP/DOWN stopped working,  i can't change bright keyboard with arrow key.

GEEK_ASUS

Hi @yeulagitakg ,

Please check your PM.

Thank you.