Firmware update issues

in ROG Phone 3
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 3 Strix
- Firmware Version: WW 18.0410.2109.172
- Rooted or not: Not Rooted
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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*So here's my issue. I tried to update firmware manually by dropping it in internal storage, but the phone doesn't seem to detect it. I downloaded 3 zip packages updates but it still doesn't seem to work whatsoever. A side note, it's a Tencent version that the reseller put a Global ROM on it when I bought it. Now I got stuck on a old firmware. Any fix ??
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Comments
this is not a supported format.
Try check with the re-seller?