Even the earphones are connected (wired) sysetm is not recognising the connection

hit161103hit161103 Level 1
edited May 12 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: asus rog 5
  2. Firmware Version: android 12
  3. Rooted or not: not
  4. Frequency of Occurrence: everytime
  5. APP Name & APP Version (If your issue relates to the app): every app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi hit161103,

    Can you try the following:

    1. Try a different earphones
    2. Run a SMMI test to check if this is related to Hardware

    If you have recently updated your software version, kindly factory reset once.

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=> type ".12345+= "

    you will be entered to SMMI_TEST

This discussion has been closed.