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Even the earphones are connected (wired) sysetm is not recognising the connection

hit161103
Star I

‎04-10-2022 11:54 AM

Please tell us some basic information before asking for help:
Model Name: asus rog 5
Firmware Version: android 12
Rooted or not: not
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app): every app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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1 REPLY 1

ARP_ASUS
Community Legend II

‎04-11-2022 10:34 PM

Hi hit161103,
Can you try the following:
Try a different earphones
Run a SMMI test to check if this is related to Hardware
If you have recently updated your software version, kindly factory reset once.
How to Enter SMMI_TEST (test hardware)
Go to Calculator=> type ".12345+= "
you will be entered to SMMI_TEST
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