Asus Splendid always crash on startup (Windows 10 and 11)

zarocszarocs Level 1
edited April 10 in Commercial
  1. System: Asus Expertbook B1400CEPE
  2. Battery or AC: Both
  3. Model: B1400CEPE
  4. Frequency of occurrence: Upon entering windows (first boot and after restart)
  5. Reset OS: Windows 10 and 11
  6. Screenshot or video:

========================

Detailed description:

Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).

It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.

Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.


Description

Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe


Problem signature

Problem Event Name:   APPCRASH

Application Name:   AsusSplendid.exe

Application Version:   2.1.24.0

Application Timestamp:   62259377

Fault Module Name:   AsusTru2Life.dll

Fault Module Version:   4.0.7.5

Fault Module Timestamp:   62037bcd

Exception Code:   c0000005

Exception Offset:   00000000000026e3

OS Version:   10.0.19044.2.0.0.768.100

Locale ID:   14345

Additional Information 1:   ff64

Additional Information 2:   ff643c383fad8369714dac1f5801e3ab

Additional Information 3:   064b

Additional Information 4:   064ba1e6eac4d86fde1a70c9ceb10f6a


Extra information about the problem

Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

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Comments

  • zarocszarocs Level 1
    edited April 10

    -above post edited-

  • Hi there,

    Could your try restore the whole system to see this issue ca be fixed?

    Please ensure your important data are backup before restore.

    At the same time, we forwarded this issue to related department to deep research.

    Thank you.

  • zarocszarocs Level 1
    edited April 11

    I'm sorry, but that's not an option. As I mentioned, version 3.0.22.0 works flawlessly. I'm not going to reset my system just to try this.

    While doing research upon this matter, I found very similar problem in this thread: https://zentalk.asus.com/en/discussion/57239/splendid-crashing-on-windows-11

    That thread has been closed, and there is no clue whether the problem is solved or not.

  • Hi there,

    May I know how did you update Splendid?

    Please update Splendid via MyASUS to the latest version.

    Thank you.

  • zarocszarocs Level 1

    Yes, always via MyASUS. In fact, it is always updating by itself after notification in MyASUS appear or opening MyASUS app. There is no option to reject the updates. That's why my temporary solution is to always roll back Asus System Control Interface driver to v3.0.22.0 whenever it updating itself.

  • zarocszarocs Level 1

    Hi GEEK_ASUS,

    Any update regarding this case?

    Thanks.

  • Hi there,

    I forwarded your case to related department to review.

    If there is any update, I will let you know.

    Thank you

  • Hi there,

    Please help confirm when

    1. MySUS update to 3.1.3.0,
    2. ASCI update to 3.1.2.0,
    3. Splendid update to 2.1.24.0

    can resolve your issue?


    If not, please try go to device manager completely remove ASCI driver and reinstall.

    Thank you.

  • zarocszarocs Level 1

    Hi,

    I just tried to remove ASCI driver and ticking "Delete the driver software for this device" to completely remove the driver files. Then updating to the current version as you mentioned. As you can see from the screenshots, it's immediately crashed, and keeps crashing everytime Windows started.


    Source

    ASUS Splendid

    Summary

    Stopped working

    Date

    ‎4/‎21/‎2022 10:43

    Status

    Report sent

    Description

    Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

    Problem signature

    Problem Event Name:   APPCRASH

    Application Name:   AsusSplendid.exe

    Application Version:   2.1.24.0

    Application Timestamp:   62259377

    Fault Module Name:   AsusTru2Life.dll

    Fault Module Version:   4.0.7.5

    Fault Module Timestamp:   62037bcd

    Exception Code:   c0000005

    Exception Offset:   00000000000026e3

    OS Version:   10.0.19044.2.0.0.768.100

    Locale ID:   1033

    Additional Information 1:   ff64

    Additional Information 2:   ff643c383fad8369714dac1f5801e3ab

    Additional Information 3:   ab98

    Additional Information 4:   ab98cbaf99fb60a5a45313779e89f75e

    Extra information about the problem

    Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

  • BDCTVBDCTV Level 1

    No, the problem was not resolved. After back and forth for several weeks and providing the log files as requested, I was told that Technical Depart confirms there are no crashes. Reset your system.

    I am not going to reset the system. Version 3.0.22.0 works therefore the fault is in versions 3.1.x.x and also 3.1.2.0. Instead of resetting the system, I will rather trash the MyASUS, which has some nice features but is not required for Windows 11.

  • zarocszarocs Level 1

    Hi BDCTV,

    Thanks for confirming. I believe many systems are affected, but since no crash dialog popped out (at least in my system), I bet people aren't aware that there is something wrong with their system.

    I strongly suggest Tech Dept to check the reliability monitor, since in my case no dialog appear when the crash happened. Maybe because it happens before Windows GUI loads up.

  • BDCTVBDCTV Level 1

    Hi Zarcos,

    In my case, I get a Splendid crash dialog box at the startup. I notice in the Event Viewer, which points to a buggy AsusTru2Life.dll. ASUS has removed version 3.0.22 from their website. I, unfortunately, deleted the version 3.0.22 installer. I will soon trash the MyASUS, as with the latest drivers, it is nothing more than a piece of junk. The Technical support solution to reset the system is a laughable naive answer.

    Faulting application name: AsusSplendid.exe, version: 2.1.24.0, time stamp: 0x62259377

    Faulting module name: AsusTru2Life.dll, version: 4.0.7.5, time stamp: 0x62037bcd

    Exception code: 0xc0000005

    Fault offset: 0x00000000000026e3

    Faulting process id: 0x0x300C

    Faulting application start time: 0x0x1D84B933D3A80CB

    Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusTru2Life.dll

    Report Id: eca0e1a3-b63d-449c-b074-1990ef1a6c7d

    Faulting package full name: 

    Faulting package-relative application ID: 

  • zarocszarocs Level 1

    Hi BDCTV,

    Perhaps in tech dept laptop, the dialog didn't appear as in my case, and they didn't bother to check the reliability monitor or the event viewer.

    Unfortunately I still have to keep MyASUS to switch battery charging mode. So, everytime I opened MyASUS, I have to roll back ASCI driver from the device manager.

    I still keep V3.0.22.0 in case the roll back in device manager doesn't work.

  • BDCTVBDCTV Level 1

    I see no further activity or response from ASUS. Does it mean, ASUS insists that ASCI has no crash problem?

  • Hi there,

    We have forwarded this case to related team to do further discussion.

    Once there is any updtae, we will let you know.

    Thank you.

  • mynordmynord Level 1

    recovery never appeared?

  • Hi @zarocs ,

    Our engineer team would like your help to provide some information.

    Please check your PM.

    Thank you.

  • BDCTVBDCTV Level 1

    Newer Version 3.1.3 is the same problem, i,e, the crash of Splendid at the startup of Windows. Why cannot ASUS developers get it to work? Version 3.0.22 is the only which works with crashes.

  • zarocszarocs Level 1

    I haven't try this one. I have provided them with my system details as they asked. Still waiting for the good news...

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