Asus Splendid always crash on startup (Windows 10 and 11)
zarocs
Level 1
- System: Asus Expertbook B1400CEPE
- Battery or AC: Both
- Model: B1400CEPE
- Frequency of occurrence: Upon entering windows (first boot and after restart)
- Reset OS: Windows 10 and 11
- Screenshot or video:
========================
Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.
Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AsusSplendid.exe
Application Version: 2.1.24.0
Application Timestamp: 62259377
Fault Module Name: AsusTru2Life.dll
Fault Module Version: 4.0.7.5
Fault Module Timestamp: 62037bcd
Exception Code: c0000005
Exception Offset: 00000000000026e3
OS Version: 10.0.19044.2.0.0.768.100
Locale ID: 14345
Additional Information 1: ff64
Additional Information 2: ff643c383fad8369714dac1f5801e3ab
Additional Information 3: 064b
Additional Information 4: 064ba1e6eac4d86fde1a70c9ceb10f6a
Extra information about the problem
Bucket ID: 13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)
Comments
-above post edited-
Hi there,
Could your try restore the whole system to see this issue ca be fixed?
Please ensure your important data are backup before restore.
At the same time, we forwarded this issue to related department to deep research.
Thank you.
I'm sorry, but that's not an option. As I mentioned, version 3.0.22.0 works flawlessly. I'm not going to reset my system just to try this.
While doing research upon this matter, I found very similar problem in this thread: https://zentalk.asus.com/en/discussion/57239/splendid-crashing-on-windows-11
That thread has been closed, and there is no clue whether the problem is solved or not.
Hi there,
May I know how did you update Splendid?
Please update Splendid via MyASUS to the latest version.
Thank you.
Yes, always via MyASUS. In fact, it is always updating by itself after notification in MyASUS appear or opening MyASUS app. There is no option to reject the updates. That's why my temporary solution is to always roll back Asus System Control Interface driver to v3.0.22.0 whenever it updating itself.
Hi GEEK_ASUS,
Any update regarding this case?
Thanks.
Hi there,
I forwarded your case to related department to review.
If there is any update, I will let you know.
Thank you
Hi there,
Please help confirm when
can resolve your issue?
If not, please try go to device manager completely remove ASCI driver and reinstall.
Thank you.
Hi,
I just tried to remove ASCI driver and ticking "Delete the driver software for this device" to completely remove the driver files. Then updating to the current version as you mentioned. As you can see from the screenshots, it's immediately crashed, and keeps crashing everytime Windows started.
Source
ASUS Splendid
Summary
Stopped working
Date
4/21/2022 10:43
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AsusSplendid.exe
Application Version: 2.1.24.0
Application Timestamp: 62259377
Fault Module Name: AsusTru2Life.dll
Fault Module Version: 4.0.7.5
Fault Module Timestamp: 62037bcd
Exception Code: c0000005
Exception Offset: 00000000000026e3
OS Version: 10.0.19044.2.0.0.768.100
Locale ID: 1033
Additional Information 1: ff64
Additional Information 2: ff643c383fad8369714dac1f5801e3ab
Additional Information 3: ab98
Additional Information 4: ab98cbaf99fb60a5a45313779e89f75e
Extra information about the problem
Bucket ID: 13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)
No, the problem was not resolved. After back and forth for several weeks and providing the log files as requested, I was told that Technical Depart confirms there are no crashes. Reset your system.
I am not going to reset the system. Version 3.0.22.0 works therefore the fault is in versions 3.1.x.x and also 3.1.2.0. Instead of resetting the system, I will rather trash the MyASUS, which has some nice features but is not required for Windows 11.
Hi BDCTV,
Thanks for confirming. I believe many systems are affected, but since no crash dialog popped out (at least in my system), I bet people aren't aware that there is something wrong with their system.
I strongly suggest Tech Dept to check the reliability monitor, since in my case no dialog appear when the crash happened. Maybe because it happens before Windows GUI loads up.
Hi Zarcos,
In my case, I get a Splendid crash dialog box at the startup. I notice in the Event Viewer, which points to a buggy AsusTru2Life.dll. ASUS has removed version 3.0.22 from their website. I, unfortunately, deleted the version 3.0.22 installer. I will soon trash the MyASUS, as with the latest drivers, it is nothing more than a piece of junk. The Technical support solution to reset the system is a laughable naive answer.
Faulting application name: AsusSplendid.exe, version: 2.1.24.0, time stamp: 0x62259377
Faulting module name: AsusTru2Life.dll, version: 4.0.7.5, time stamp: 0x62037bcd
Exception code: 0xc0000005
Fault offset: 0x00000000000026e3
Faulting process id: 0x0x300C
Faulting application start time: 0x0x1D84B933D3A80CB
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusTru2Life.dll
Report Id: eca0e1a3-b63d-449c-b074-1990ef1a6c7d
Faulting package full name:
Faulting package-relative application ID:
Hi BDCTV,
Perhaps in tech dept laptop, the dialog didn't appear as in my case, and they didn't bother to check the reliability monitor or the event viewer.
Unfortunately I still have to keep MyASUS to switch battery charging mode. So, everytime I opened MyASUS, I have to roll back ASCI driver from the device manager.
I still keep V3.0.22.0 in case the roll back in device manager doesn't work.
I see no further activity or response from ASUS. Does it mean, ASUS insists that ASCI has no crash problem?
Hi there,
We have forwarded this case to related team to do further discussion.
Once there is any updtae, we will let you know.
Thank you.
recovery never appeared?
Hi @zarocs ,
Our engineer team would like your help to provide some information.
Please check your PM.
Thank you.
I have replied it.
Newer Version 3.1.3 is the same problem, i,e, the crash of Splendid at the startup of Windows. Why cannot ASUS developers get it to work? Version 3.0.22 is the only which works with crashes.
I haven't try this one. I have provided them with my system details as they asked. Still waiting for the good news...