Zenfone 8 - random restarts after OTA update to Android 12

InteRadekInteRadek Level 1
edited May 12 in ZenFone 8

1. Model name: Zenfone 8

2. Firmware version: SKQ1.210821.001.31.1004.0404.107 release-keys

3. Rooted or not: not

4. Frequency of occurrence: every few days


I have been very happy with my Asus Zenfone 8 for several months. Everything changed after it automatically updated (OTA) to Android 12. It started restarting on its own every few days and I didn't found any pattern as to why it is happening. I'm not doing anything particular on my phone when it restarts. Sometimes I'm not even using it actively and when I take it in my hand, I see a request to enter my PIN, because it restarts when idle.

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Comments

  • Try to reset your phone

  • I encounter the same issue especially when I am talking over phone it studdeuddenly restart. So annoying

  • Thanks @Lord_Messi, I will do a factory reset when I have some spare time and see if that fixes the problem.

  • izaniizani Level 2

    Happened to my phone too. Annoying and waste of time to wait for the restarts to complete. No time to reset the phone. Too many things need to be set up again. Hassle.

  • MekaninMekanin Level 1
    edited April 5

    Same here after A12 .43 update, It seemed random restart when the device is plugged in with the earphone jack, and notification from messenger came (whatsapp or Line)

  • mydgasolomydgasolo Level 1

    Had the same problem after the OTA update. After a few restarts, it completely died and can not be turned on any more...

  • The SKQ1.210821.001.31.1010.0410.43 build seems to have fixed the problem as the phone has stopped restarting itself since the OTA update to this version. Luckily, I didn't have to factory reset my phone.

This discussion has been closed.