Type C not working after TUF Gaming F17 2022 forced kind

kcafe703kcafe703 Level 1
edited April 24 in Others
  1. System: ASUS TUF Gaming F17 2022 -FX707ZM
  2. Battery or AC: Both
  3. Model: FX707ZM
  4. Frequency of occurrence: Always
  5. Reset OS: Done and will not help
  6. Screenshot or video:

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Detailed description:

I was fast charging my phone by connecting the charging cable to the USB 3.2 Gen 2 Type-C port.

After forcefully shutting down the laptop while charging the phone, the port does not work at all next time.

There is no response when I connect another cable.

The Thunderbolt 4 port does not work for a while after a forced shutdown and then recovers.

Even if I change it to default by pressing F9 in the bios, the problem is still there and the port does not work even in the BIOS.

The port doesn't work either on Linux or Windows. This means USB 3.2 Gen2 Type-C will not work under any circumstances.

It is not an operating system problem, it is presumed to be a BIOS or hardware defect.

It's already the latest BIOS, but I've updated it again with the latest BIOS files. But the problem is still there.

I ordered two ASUS TUF F17 2022, both have the same symptoms.


additional information

I disassembled the laptop, removed the battery and re-fired it and it worked fine. I suspect it's a BIOS issue.

Comments

  • Hi there,

    USB driver is update from Windows.

    Is you using Win10 or Win11? Please also do Windows update to latest version.

    Also may I know the scenario you need to forcefully shutting down the laptop?

    We do not suggest forcefully shut down the laptop if no issue.

    Thank you.

  • kcafe703kcafe703 Level 1
    edited March 21

    With Windows 11 installed, I installed all the drivers from the ASUS site and applied the latest updates. The USB issue persisted on Ubuntu 20.04 as well.

    It does not seem to have a driver problem. In other ports, the cell phone was charged in Bios, but the USB 3.2 Gen 2 Type-C port did not work.

  • kcafe703kcafe703 Level 1

    The reason for the forced shutdown is that Ubuntu 20.04 and Linux Mint did not wake up from sleep mode.

  • GEEK_ASUSGEEK_ASUS mod
    edited March 22

    Hi there,

    Thanks for your reply.

    If possible, could you clean the Linux and see if there still same issue under pure Windows 11?

    If still find this issue, please let me know.

    Because your issue is under Linux, we could not guarantee for Linux scenario.

    Thank you.

  • kcafe703kcafe703 Level 1

    Same symptoms occur in Windows 11.

  • Hi there,

    I would like to confirm with you that when in Windows 11, you also met the situation of not wake up from sleep mode?

    Or what situation you met that results in USB-C not working?

    Please provide detailed scenario then we can ask our engineer try duplicate the issue.

    Thank you.

  • kcafe703kcafe703 Level 1

    Windows doesn't have any bugs and only Linux doesn't wake up from sleep. The USB C-Type bug causes a problem even when the power is turned off while the power is on, not in sleep mode.

  • kcafe703kcafe703 Level 1

    The power bug is the same for both Linux and Windows.

This discussion has been closed.