ASUS TUF F15 Wifi MediaTek MT7921 issue, it keeps disconnecting and crashing causing BSOD

edited April 17 in Others
  1. System: ASUS TUF F15 FX506HM_FX566HM
  2. Battery or AC: Battery
  3. Model: LAPTOP-1N7017UN
  4. Frequency of occurrence: 3-5 times a day
  5. Reset OS: Done
  6. Screenshot or video:

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Detailed description: Wifi is malfunctioning, it works and suddenly goes blank for some 2-3 mins and comes back online, blank means in a state where it is unaccessible, where it is disconnected and any attempt to connect again is useless, after some 2-3 mins it comes back online and then it works fine for again some 40-60 mins and the cycle repeats. Also sometimes it keeps crashing giving BSOD when checking DUMP files it shows the issue is with the wifi Driver. I tried to get the latest wifi driver from Asus Support's official website but the issue is not solved yet. It's too much annoying when doing serious work and the laptop is just 3 months old.

Comments

  • Hi there,

    Please try update BIOS to latest version.

    If the issue persists, it may hardware issue, then I suggest you contact service center to do further inspection.

    Thank you.

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