Please tell us some basic information before asking for help:
Model Name: ROG KUNAI 3
Firmware Version: v.3.3.3
Rooted or not: not rooted
Frequency of Occurrence: once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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already tried to restarting my phone
and re insert the kunai 3.. still not working
