Frequent network disconnects since last update

BPMBPM Level 2
edited May 20 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3 (ASUS-I003D)
  2. Firmware Version: WW-18.0410.2201.196
  3. Rooted or not: no
  4. Frequency of Occurrence: frequent
  5. APP Name & APP Version: N/A

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I've been noticing that ever since the last update (.196), my phone has been disconnecting from my mobile network (T-Mobile US) pretty frequently. Like, several times each day. I don't think this was happening with the previous update (.192) or earlier, or maybe I just wasn't noticing it.

I've checked the SMMI tests just to make sure, and doesn't seem like it's a hardware issue. I've been using the same SIM card since I got this phone, and I've made sure the APN settings are correct.

Any ideas?

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Comments

  • BPMBPM Level 2

    Still happening... Still looking for any ideas of what I can do to troubleshoot (or if it's just an issue with with the .196 update).

  • BPMBPM Level 2

    Could use some help here, thanks

  • keren_ASUSkeren_ASUS admin
    edited March 31

    Hi BPM,

    Have you tried resetting your network settings or reset the phone? Also, try updating the firmware to the latest version. But if everything looks correct settings wise, please try giving a call to T-Mobile to see if there are any issues on their end.

    However, I will report this to our team and update you with any new info I get. Thank you!

  • BPMBPM Level 2

    I've reset my network and APN settings, rebooted my phone, several times.

    However, I do see that there is a new update that was published last week. It hasn't been pushed to my phone OTA yet (and I prefer OTA updates over manual updates, since manual updating doesn't change the update notes).

    I'll update once I get the OTA update to see if that fixes anything.

  • BPMBPM Level 2

    Funny, I get the OTA the night after I posted that.

    Not sure yet if it fixes the network issues I've been experiencing, but we'll see how things go throughout the day.

  • BPMBPM Level 2

    It's still happening with the .201 update, but seems like maybe it's less frequent than the .196 update... Hmm...

  • BPMBPM Level 2

    @keren_ASUS I'm not sure if it's less frequent with .201 or not, but it is still happening. Additionally, I've forgotten to mention that when it disconnects and then reconnects, I'm unable to send or receive phonecalls. I've missed a few calls due to this.

    Turning airplane mode on and off doesn't resolve that, either. Only a reboot does. At least, until the disconnect happens again.

  • BPMBPM Level 2

    @keren_ASUS @Gustav_ASUS Still having issues with this.

This discussion has been closed.