ZenScreen MB16AMT frozen, power buttons not responding

rdev02rdev02 Level 1
edited April 10 in Others
  1. System: ZenScreen Touch
  2. Battery or AC: both
  3. Model: MB16AMT
  4. Frequency of occurrence: sporadic
  5. Reset OS: ???
  6. Screenshot or video:

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Detailed description:

When I closed my MBP lid and disconnected the monitor, and closed the folio, in 10 minutes I was not able to do anything with the screen. Controls do not work. The screen seems to be frozen in ambient lighting and the power button is green. Holding power button or menu and power button does nothing.

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