Why are all my purchased themes cannot be downloaded?

pamel0r28pamel0r28 Level 1
edited April 9 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 3 Max ZC553KL
  2. Firmware Version: Version JP-15.0200.1905.512
  3. Rooted or not: No
  4. Frequency of Occurrence: Twice
  5. APP Name & APP Version (If your issue relates to the app): ASUS Themes-Stylish themes version

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I just purchased a theme today using the Asus theme store. It charged me but it doesn't show in my list of owned themes even though it says that I already have it. 

So after that I cleared data and restarted. But now all my purchased themes cannot be downloaded cause it says I already own that theme.

Please help me fix it.

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