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ZenBook crashes in Sleep mode on battery power (Windows 11)

Zarniwoop
Star I
System: Windows 11
Battery or AC: Battery
Model: ZenBook UX425UAZ_UM425UAZ
Frequency of occurrence: when on sleep mode on battery power
========================
Detailed description:
After upgrade to Windows 11, my ZenBook crashes when on Sleep mode on battery power. I can't get it out of Sleep mode, have to do a hard reset to get it back to life.
In the attachments you can find the screenshot from the Event Viewer. If required I can share the link to the Sleep Study report.
Best regards,
Oliver

2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I
Zarniwoop
  1. System: Windows 11
  2. Battery or AC: Battery
  3. Model: ZenBook UX425UAZ_UM425UAZ
  4. Frequency of occurrence: when on sleep mode on battery power

========================

Detailed description:

After upgrade to Windows 11, my ZenBook crashes when on Sleep mode on battery power. I can't get it out of Sleep mode, have to do a hard reset to get it back to life.

In the attachments you can find the screenshot from the Event Viewer. If required I can share the link to the Sleep Study report.

Best regards,

Oliver

screenshot-2022-03-09-113006.png


ZenBook crashes in Sleep mode on battery power (Windows 11)
Try to check with different power plan , like Balanced or High Performance or Power saving mode.

Falcon_ASUS
Moderator
Moderator
Zarniwoop
  1. System: Windows 11
  2. Battery or AC: Battery
  3. Model: ZenBook UX425UAZ_UM425UAZ
  4. Frequency of occurrence: when on sleep mode on battery power

========================

Detailed description:

After upgrade to Windows 11, my ZenBook crashes when on Sleep mode on battery power. I can't get it out of Sleep mode, have to do a hard reset to get it back to life.

In the attachments you can find the screenshot from the Event Viewer. If required I can share the link to the Sleep Study report.

Best regards,

Oliver

screenshot-2022-03-09-113006.png


ZenBook crashes in Sleep mode on battery power (Windows 11)
@Zarniwoop
Are your system version and BIOS version updated to the latest?
Does the problem of not being able to resume from sleep mode occur every time?