Asus rog 5s Pro Hotspot and finger print issue

msaiq79msaiq79 Level 1
edited April 12 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog Phone 5s Pro
  2. Firmware Version: 18.1220.2201.192
  3. Rooted or not: NOT
  4. Frequency of Occurrence:Always
  5. APP Name & APP Version (If your issue relates to the app): Hotspot, Finger Print


So here is the situation. I bought the mobile two months ago and i noticed that the finger print not responding well, Like i have to press hard and keep my finger on the sensor so it could open, it fails 5 of 10 times. Even when i try to scan my finger it is very hard. with or without screen protector it is the same issue. I dont know if you guys facing the same issue or not.

second issue is with the hotspot. As fast as i turn on the hotspot i cant use the internet on my Asus and for the device that i connect to my mobile (iPad 11 Pro 2020) the internet works but with low quality i am using Telia Sweden 5g. I tried the internet in different places but the issue is stand still.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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