Fingerprint is gone usim is undetected, is it possible to get a refund

edited April 10 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello I have been using rog phone 5 (hk global version) in korea for 9~10 months.It seemed like everything was working fine.But few days ago, all of sudden, finger print sensor is gone (even no option on the settings menu) and the phone cant detect my Usims(both on sim1 and sim2).

Usually I would get my phone repaired, but after hearing about phones keep geting broken after repairs and repairs, I would like to get refunds.Also, I do not want to hassle with all that rma process and I do not want to wait for 2 months for repair.

Thus I kindly ask for refunds

Thank you


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