Zenbook UX482 users, please reply to this discussion

aau aauaau aau Level 2
edited May 1 in ZenBook
  1. System: W11 and W10
  2. Battery or AC: BOTH
  3. Model: UX482 EG
  4. Frequency of occurrence:ALWAYS
  5. Reset OS: TRIED
  6. Screenshot or video:

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Detailed description:NOT ABLE TO REMOVE ADAPTIVE BRIGHTNESS FROM THE LOWER SCREEN. NEED TO KNOW IF THIS IS A GENERAL ISSUE WITH THIS LAPTOP OR BECAUSE I RESET THE LAPTOP TO STOCK WINDOWS. THANK YOU.

PLEASE REPLY IF YOU HAVE A UX482.

Comments

  • MotoWiZMotoWiZ Level 2
    edited March 6

    Hi,

    If I remmember I'll try next monday. I'm not with my laptop at the moment, sorry...

    BTW writing in capital letters is a little unpolite ;)

  • aau aauaau aau Level 2
    edited March 6

    Whoops i started with the conditions with caps lock at ON and just never looked back.

    Can you check whther intel command center in System(foursquare boxes in a square shape in the left bar)> Hardware(top horizontal bar under System), does it recognize the lower display under "Monitor", it is the last column(2,2)

    Secondly can you check whther under Power( next to hardware under same menu), do you have settings for both charging and battery and what toggles you have under those settings, my Power settings contains these toggles

    (Display Power savings)-- Power Efficiency bar(1-6)

    ---Enhanced Power Saving(on-off)

  • I do not have any auto brightness on my second screen.

    Monitors under "Hardware" show:

    1: Built-In Display

    2:


    Note there is no name for the second display it simply knows that there is one connected.

    "Power" tab settings are:

    Panel Self Refresh

    • Saves power by allowing panel to refresh independently

    Display Power Savings

    • Power saving feature to enhance image viewability in battery mode

    Power efficiency (Slider)

    • The higher the number the lower the graphics quality

    Enhanced Power Saving

    • Dims bright images for power savings


    I have run the past year with them all set to On or Highest and I had some initial problems but after driver updates it actually seems to run really well.


    Could you maybe describe the problem you think you might be having?

  • MotoWiZMotoWiZ Level 2
    edited March 7

    Hi @aau aau

    Hope this is what you're looking for:

    1 - In device manager, under monitors I see 2 generic monitors in my UX482;


    2 - In Intel Command Centre -> Hardware -> Monitor I have 2 monitors (One incorporated monitor e another with no description);

    3 - Didn't understand what you are asking, but this what I have in Power;

    If this is to know if I have the option that @Falcon_ASUS pointed in the other thread, yes, I have that option, it is the first one.

    FYI I have Windows 11 Pro installed with all updates.

    Hope this helps.

  • aau aauaau aau Level 2

    @potatosubwoofer @MotoWiZ

    MY PROBLEM: The lower monitor will change contrast/brightness (using some total luminosity of pixels metric). So what happens is if i am on a page with a light background the lower monitor will increase its brightness (hurts the eyes when using in dim conditions), on the other hand if the page has a lot of dark pixels the lower monitor will instead decrease brightness (make it hard to read), Its very counter-intuitive in the way it works.

    CAN YOU CHECK A DIFFERENT SETTING: Windows Settings>System>Display>Brightness>

    There is a drop down if you click on brightness with a toggle for " Help improve battery by optimizing the content shown and brightness"

    I only have this for the upper monitor, the lower monitor doesn't contain this settings. Can you check if you have it for both or only one.

  • Right. It appears that your system is behaving the opposite of how it should work for a power saving mode; it should brighten a dark average screen image and dim a bright average screen image.

    Unfortunately I do not have either of these settings and I am running windows 10. But I can see that the behaviour you're experiencing is entirely backwards to what should be occurring.

  • aau aauaau aau Level 2

    @MotoWiZ hello, i am going to install windows 11 pro from scratch and see if the situation is still there, can you tell me if i need to buy pro first or i can activate it later?

  • MotoWiZMotoWiZ Level 2

    Hi @aau aau,

    What I did was buy a Windows 10 Pro license (it was way before windows 11 release), upgraded Windows 10 Home to Windows 10 Pro and linked this license to my Microsoft account. Then I made a clean install of Windows 11 Pro and it was automatically activated through my Microsoft account.

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