Zenfone 8 - ringtone resets itself to zero or not audible

aussipeteraussipeter Level 1
edited April 4 in ZenFone 8

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 8
  2. Firmware Version: 30.12.112.82
  3. Rooted or not: no
  4. Frequency of Occurrence: several times a week
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The headline says it all - the ringtone (settings >Sound & vibration &notification) resets itself infrequently but several times during the week) to being inaudible. I've missed several important calls which is more than annoying. I have the phone for 9 month now and this issue was there from the word go. I did factory reset the phone- to no avail.

Support from ASUS direct or their centers was useless as they only suggested factory reset.

I hope sincerely someone can help as this is an excellent phone otherwise - just this problem alone makes me look at contemplating to buy another Android brand.

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