Asus rog 5 finger print and battery issue

I KI K Level 1
edited March 19 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • I KI K Level 1

    My asus rog 5 finger print is not working when I enrolling finger print taking to much time to enroll after enroll when I unlocking with finger print is not working and I have battery issue also automatically in 20 per mobile is going switched off i always using steady charging and I set the limit 90 per but my battery is going on 91 per and one more thing when I calling to some one my screen turn off after calling my screen is not turning on and my mobile version is 210 .and i run smmi test also I am attaching screenshot you look that 2/3 time I have done factory reset also but same problem is ther dear asus please fix all this issue thanks

  • I KI K Level 1
  • I KI K Level 1

    Sir fix all this issue as soon as possible dut this issue is hardware or software

  • rStarrStar Level 2

    They can't fix anything remotely, Go to nearest service centre before warranty expires.

  • FunBike31FunBike31 Level 4
    edited February 15

    If I understand correctly, it's not easy to read you!!

    The battery problem is fixable by yourself by performing a recalibration.

    Test with the calculator .12345+= the proximity sensor, the operation suggested by Asus on another subject should also be effective for this problem of the screen which remains black after the call

    "Clear cache files system-wide and then reboot your phone.

    • Settings -> Advanced -> Mobile manager -> Cleanup"

    For the fingerprint reader, a recalibration should also be sufficient, a telephone service center in possession of a calibration kit can do this for you, there is no need to open the phone and it takes 5 minutes.

  • Hi I K,

    If you have done all the troubleshooting as mentioned.

    Request you to visit nearest ASUS service center.

This discussion has been closed.