Laptop shutdown issue when on battery power.

saraogishivam3saraogishivam3 Level 1
edited March 19 in Others
  1. Battery or AC: Battery
  2. Model: Asus ROG GA503QM
  3. Frequency of occurrence: Regular

System: Windows 11 HomeS========================

Detailed description: After I updated the laptop operating system to Windows 11, whenever I close the lid and leave my laptop for more than a few minutes, my laptop shuts down. I've tried all solutions I could find online but could only change the settings for when the laptop is charging.

Now when my laptop is plugged in the laptop stays asleep and retains all the open apps when I wake it up. However, this is not the case when it's on battery. All of the applications are lost and I've lost some information because of this.

I've tried to change the group policies and tried to change the power plan settings through advanced plan settings but nothing has worked for the "on battery" options.

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Comments

  • Hi there,

    What's your BIOS version?

    The most updated is ver.412

    https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/BIOS/103234/ASUS_GA503QM_412_BIOS_Update.exe

    Thank you.

  • Current BIOS version is 412

  • Hi there,

    Could you help provide more detail of the scenario?

    No matter what applications are using, all lost when wake up from sleep mode?

    If possible, can you have a video?

    Thank you

  • Could you help provide more detail of the scenario?

    I left my PC for 15-20 mins it shutdown completely. Even while on power. Sometimes Fans are on full power only browser is used at that time. Which is really hampering my daily productivity.

    No matter what applications are using, all lost when wake up from sleep mode?

    Yes.It shutdown completely. Cant even do that Lid close thing. It also shutdown


    If possible, can you have a video?

    I cant create a video because system Restart automatically

  • Hi there,

    It may be hardware issue.

    Please contact the service center to have further inspection.

    Thank you.

This discussion has been closed.