Laptop shutdown issue when on battery power.

saraogishivam3

1. Battery or AC: Battery
2. Model: Asus ROG GA503QM
3. Frequency of occurrence: Regular

System: Windows 11 HomeS========================

Detailed description: After I updated the laptop operating system to Windows 11, whenever I close the lid and leave my laptop for more than a few minutes, my laptop shuts down. I've tried all solutions I could find online but could only change the settings for when the laptop is charging.

Now when my laptop is plugged in the laptop stays asleep and retains all the open apps when I wake it up. However, this is not the case when it's on battery. All of the applications are lost and I've lost some information because of this.

I've tried to change the group policies and tried to change the power plan settings through advanced plan settings but nothing has worked for the "on battery" options.

GEEK_ASUS

Hi there,

What's your BIOS version?

The most updated is ver.412

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/BIOS/103234/ASUS_GA503QM_412_BIOS_Update.exe

Thank you.

saraogishivam3

Current BIOS version is 412

GEEK_ASUS

Hi there,

Could you help provide more detail of the scenario?

No matter what applications are using, all lost when wake up from sleep mode?

If possible, can you have a video?

Thank you

saraogishivam3

Could you help provide more detail of the scenario?

I left my PC for 15-20 mins it shutdown completely. Even while on power. Sometimes Fans are on full power only browser is used at that time. Which is really hampering my daily productivity.

No matter what applications are using, all lost when wake up from sleep mode?

Yes.It shutdown completely. Cant even do that Lid close thing. It also shutdown

If possible, can you have a video?

I cant create a video because system Restart automatically

GEEK_ASUS

Hi there,

It may be hardware issue.

Please contact the service center to have further inspection.

Thank you.