Screen Burn, denied warranty.

amtprasadhclamtprasadhcl Level 1
edited March 19 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: latest
  3. Rooted or not: Not
  4. Frequency of Occurrence: Permanent
  5. APP Name & APP Version (If your issue relates to the app): N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



This issue is regarding denial of warranty. My phone is having severe screen burn issue and is under warranty. I submitted my handset for repair but they are denying warranty saying there is dent and color fade in the body.

I fail to understand how a dent on body can cause screen burn.

Please look into the issue ASAP. @CH_ASUS @Gustav_ASUS @ARP_ASUS @Irene2_ASUS @Titan_ASUS @Christine_ASUS @Falcon_ASUS @kikoly @Laura_ASUS


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