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Screen Burn, denied warranty.

amtprasadhclamtprasadhcl Level 1
edited March 19 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: latest
  3. Rooted or not: Not
  4. Frequency of Occurrence: Permanent
  5. APP Name & APP Version (If your issue relates to the app): N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi,

This issue is regarding denial of warranty. My phone is having severe screen burn issue and is under warranty. I submitted my handset for repair but they are denying warranty saying there is dent and color fade in the body.

I fail to understand how a dent on body can cause screen burn.

Please look into the issue ASAP. @CH_ASUS @Gustav_ASUS @ARP_ASUS @Irene2_ASUS @Titan_ASUS @Christine_ASUS @Falcon_ASUS @kikoly @Laura_ASUS

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