5z can't charge

b4n4n4p4nd4b4n4n4p4nd4 Level 1
edited March 10 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone 5z (z01rd)
  2. Firmware Version: ww_100.10.107.123_20210131
  3. Rooted or not: no
  4. Frequency of Occurrence: started 2022-02-03
  5. APP Name & APP Version (If your issue relates to the app): n/a

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Phone charged ok overnight. Today plugging it in it won't charge. Won't charge after reboot. Won't charge in safe mode. Attempted cleaning usb-c port with phone off using 99% isopropyl and cotton tip. Still won't charge.


Separate issue. Speaker test fails. Speakerphone produces no sound, but phone produces sounds through speaker in apps. Tried resetting app preferences. No luck.


Please help. Can I fix this or do I need Asus support?

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