XG Mobile Card Reader no longer works

XperiAndriXperiAndri Level 2
edited March 11 in Others
  1. System: Windows 11 Pro 10.0.22000.469
  2. Battery or AC: XG Mobile connected and activated
  3. Model: GV301QC
  4. Frequency of occurrence: Starting from February 2022
  5. Reset OS: No
  6. Screenshot or video:

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Detailed description:

I have my SD card always inserted into XG Mobile. And starting this week it no longer opens in Windows Explorer. I've tried installing the latest driver from the ASUS support website. But it still appears as disconnected in Device Manager.

I've updated BIOS to 408 but the issue happened before this action.

Comments

  • Hi there,

    Please provide the scenario when the last time you disconnect the XG Mobile?

    If the device was unplugged while the unit is in sleep mode or shut down, please try below


    Why is my laptop showing the message "XG Mobile not detected"?

    A3:  If the ROG XG Mobile connector was not correctly disconnected in sleep mode or while shutting down, please follow the directions to connect ROG XG Mobile connector again. Then click "Y" button to boot laptop safely, to avoid unsaved data loss.

    Thank you.

  • Looks like after the latest PD Firmware 2.1.0.002 update it works fine. Even the original driver does not crash the Windows 11 in sleep.

This discussion has been closed.