turning on mobile radio power turns off the device. Zenfone 5Z

rpillai62

Please tell us some basic information before asking for help:

1. Model Name: zenfone 5z
2. Firmware Version: android 10
3. Rooted or not: not
4. Frequency of Occurrence: trigger based
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

the phone seems to work absolutely fine until I put a sim card in and turn on the data, which then in a few minutes turns off the device gets it stuck in a bootloop. if I turn off the mobile radio power and simply use it with only wifi the issue doesn't arise, it works fine.

fussion_ASUS

Hi, we suggest you to please visit the nearest ASUS service center for better assistance. We request you to call the service center before visiting. Locate here: https://www.asus.com/in/support/Service-Center/India