turning on mobile radio power turns off the device. Zenfone 5Z

rpillai62rpillai62 Level 1
edited March 4 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: zenfone 5z
  2. Firmware Version: android 10
  3. Rooted or not: not
  4. Frequency of Occurrence: trigger based
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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the phone seems to work absolutely fine until I put a sim card in and turn on the data, which then in a few minutes turns off the device gets it stuck in a bootloop. if I turn off the mobile radio power and simply use it with only wifi the issue doesn't arise, it works fine.

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