Mouse and Keyboard problem with ASUS TUF Gaming F15

dynastesdynastes Level 1
edited March 11 in Others
  1. Battery or AC: AC
  2. Model: ASUS TUF Gaming Dash F15 FX516PM-HN025T
  3. Frequency of occurrence: often
  4. Reset OS:
  5. Screenshot or video:

System: Windows 11 (also 10 had the same problem)

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Detailed description:Hi all, I encountered two problems while using my notebook in everyday work.

First problem, the mouse freezes while scrolling pages with mouse wheel, stopping scrolling and "re-doing" all the scroll it didn't do in once. Other times, the mouse pointer stops to move (this problem is also visible in the video attached). This problem happens also with the trackpad (stucking while moving, I never noticed problem while scrolling with trackpad)

Second problem, when writing some text with external keyboard, sometimes it repeats some letters too many times as if I pressed for a long time that key. This problem is visible also in the video

I hope someone can help solving this problem

Best regards

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