Software is not update

rameshwarnag59rameshwarnag59 Level 1
edited February 22 in ZenFone Max Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Best Answers


  • Hi, kindly help us with the following information to find a solution to your query.

    1. Name of the Asus device you are using.

    2. Firmware version your device is on.

    3. Elaborate more on the problem you are facing, so that we can understand your issue better.

  • Please help. Asus Max 4A X00KD.

    • - the screen can't touch some other parts and it malfunctioning. but its okay every time i am touching the lock screen which seems no problem with it. only every time i am opening it.
    • - the navigation keys doesn't showed up
    • - and lastly it says it is updated even if it is just android 7

    please help me with these. it is my oldest phone and most memories are here. it all started after i replaced the lcd and reboot the phone.

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