DisplayPort through USB-C is not working

  1. System: Windows 10 Fam
  2. Battery or AC: Both
  3. Model: UX333FA-A4077T
  4. Frequency of occurrence: Everytime
  5. Reset OS: Windows 10 Fam
  6. Screenshot or video: Don't have

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Detailed description:


Hi,


I've bought my Asus laptop almost 3 years ago. Everything works fine until today. I have two 24" screen that I want to plug on my Asus laptop. I plug one screen on HDMI, which worked fine until today, then I bought an HDMI to USB-C adapter to plug my HDMI to my USB-C port which should support DisplayPort right ? Am I correct ?

I'm using the same configuration with my professional laptop & everything is working like a charm.

I've checked on the documentation to be sure that the USB-C is can display video but it doesn't work.

First of all, can someone confirm that I can use an external monitor since the USB-C port on the Asus UX333FA-A4077T 13" model ?

Second, the error message is something like :

"Display connection might be limited"


Thanks ! hope I can find a solution, maybe an hdmi to usb port ?

Comments

  • Hi there,

    The USB C port on your laptop does not support display export.

    Thank you.

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