photoshop exposure slider clicks on UX535

Den UKDen UK Level 1
edited February 17 in ZenBook
  1. System: Zenbook pro 15 oled
  2. Battery or AC: both
  3. Model: ux535li
  4. Frequency of occurrence: 100%
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:some photoshop sliders cause an audible clicking sound - eg exposure and hue/saturation. Anyone know why and how to stop? Thanks

Comments

  • Hi there,

    Can I have a video record of the issue ?

    Please share your BIOS version, OS version and Photoshop version as well.

    Thank you.

  • Den UKDen UK Level 1

    Hi

    Bios is UX535LI.315

    OS is Windows 10

    Photoshop 2022.

    I cant' get a video of this as it really is extremely quiet... but noticeable.

    It's not limited to Photoshop... simply scrolling a web page up can cause the same sound.

    Thanks

  • Hello Den,

    If you lift the laptop or tilt it, do you still hear the sound?

    And where does the sound come from? near the speaker? the fan?

    Thank you.

  • Den UKDen UK Level 1

    Hi Blake

    Actually yes... I do hear it when I tilt. I have taken a photo and marked where the sound seems to emanate from. Also, have managed to get a recording by placing the mic at this spot and adjusting an exposure slider.

    I noticed that when I turned over the machine and listened I could hear a similar sound while it was busy installing a windows update too... without any other activity.

    I've attached the photo and recording.

    Your help is much appreciated

    Den


  • Hello Den,

    I would suggest you to check and clean the fan.

    It you need help with this, please send the laptop to our service center.

    Thank you.

  • Den UKDen UK Level 1

    really ? Would you expect the fan to be dirty enough to need cleaning after just a few weeks?

    I would not want to invalidate the UK warranty by opening up the machine so will see how things go.

  • Hello Den,

    I don't want to expect that, but it is not impossible.

    There seems to be some slight intervention around the fan.

    Thank you.

This discussion has been closed.