7 month Zenbook just died… on my birthday

edited February 3 in ZenBook
  1. System: Windows
  2. Battery or AC: AC
  3. Model: Zenbook S13 UX392FN
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

I bought it for a very, very, very important exam… in 12 days.

It just turned off. And won’t turn on even after 40 seconds of pressing the power button. No lights.

I live outside the US, and I don’t understand if the warranty applies here. I have no choice but to bring it to the service center tomorrow… But I’m just in shock right now… My birthday hasn’t even ended as I write this.



  • Hi Friday,

    Sorry to hear this.

    If you need help to check on the warranty condition.

    Please share the information in the PM I send you.

    Thank you.

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