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wifi not working after system update

rigohernanz139
Star I

‎01-01-2022 04:15 AM

after finishing the system update this morning suddenly the wifi is not working anymore
i restarted my phone many times but still not working
any solution for this please help
screenshot-20220101-211244021-281-29.jpg


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4 REPLIES 4

Musaib
Star I

‎01-01-2022 07:10 AM

Motherboard needs to be replaced
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mijino9711
Star I

‎01-01-2022 07:52 AM

@rigohernanz139 reset your device
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ZT-6ba223c6
Rising Star I

‎01-01-2022 09:52 AM

You need to submit your device to a service center because your Mainboard needs to be replaced. Your WiFi chip that contains the required drivers burned. After the restart your device tried to reload those drivers and wasn't able to enable WiFi.
Has nothing to do with the update, that's why a reset usually doesn't work.

Irene2_ASUS
Zen Master I

‎01-10-2022 02:16 AM

Hi @rigohernanz139
If you are experiencing Wi-fi connection issues our recommendation is to contact your nearest ASUS service center and explain your issue to them.
Please check your inbox for a PM from me.
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