Headset mode alwas on (without a headset pluged in)

edited December 2021 in ZenFone Live Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone Live ASUS_X00RD
  2. Firmware Version: Android 8.0.0 - Build 15.07.2007.57
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Not an app issue

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Hello and happy 2022!

My Zenfone is stuck with the headset icon shown on the upper system bar, on the right, even without anything pluged in the 3.5 . Because of this occurs, all the sound is gone (except when I do plugin some earphones and they have sound).

I'm pretty sure it's a hardware issue as the problem started intermitentely but now is stuck. I used a 3rd part app that overrules this sound issue but it filled the screen with unpleasent adds.

So, my questions are:

1) How to clean the 3.5 audio port? I tried vaccuum cleaner, cotton rub with a bit of alcohol,..

I read a post claming that the cover applied some sort pressure and made the phone "think" a headset was connected. But I don't have a cover.

2) Is there a way to root the phone and disable/bypass the headset permanentely? This would be OK because I never plug in a 3.5jack.

Thank you.

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