Blue death

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): -

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hi AsusSuport!

My Asus Zenfone 5Z display turned facebook blue. Before this i wanted to open the fb app. So after it shut down, couldnt turn it on, no hard reset was working, and battery charging was not working also. I tried to connect to connect ot my laptop, without result. Guarantee period of course was over this year, in february. I'd appreciate every advice. Thanks!


  • Hi @nagyt2014

    If your device is unresponsive our recommendation is to bring it to your nearest Asus Service Center to let them take a look at it.

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