Blue death

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): -

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi AsusSuport!

My Asus Zenfone 5Z display turned facebook blue. Before this i wanted to open the fb app. So after it shut down, couldnt turn it on, no hard reset was working, and battery charging was not working also. I tried to connect to connect ot my laptop, without result. Guarantee period of course was over this year, in february. I'd appreciate every advice. Thanks!

Comments

  • Hi @nagyt2014

    If your device is unresponsive our recommendation is to bring it to your nearest Asus Service Center to let them take a look at it.

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