My Asus Rog 5 phone shutdown at 40% battery. What's the solution

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 5 phone
  2. Firmware Version: I005DA
  3. Rooted or not: not tooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Best Answer

  • k_huatk_huat Level 2
    edited December 2021 Accepted Answer

    Step1: go to "Settings" > "Battery" > "Battery Care"> "Select charging limit"> "Move bar to 100%" , and turn on "steady charging" n choose "ultra steady"

    Step2:Plug in AC charger to charge battery to 100%

    Step3:Normal use until capacity of battery decrease to 0%

    Step4:Do Step 2 again to charge battery to 100 %

Comments

  • Try recalibrate your battery with above discussion as reference. May suggest you to set ultra steady for battery care when charging

  • Hi Thankyou for replying.

    I'm not familiar with tech stuff. Can u please give me steps to calibrate battery and how to ser ultra steady for battery care.

  • Ok Thankyou I will try this

  • Hi andrehewittalexander

    Apology for the experience. For now, request you to please visit the service center. Please share the RMA via PM if you have any issues during service or any issues confirm via PM as well.

    Thanks.

  • Sorry I'm not tech savvy. What's RMA and how do I find it ?


    I'm trying the Battery calibration for now to see if it helps. If it doesn't then I will check with a service senter.

    Can u tell me why I am facing this issue on my Rog phone 5 that it's shutsdown when the battery reaches 40 % as it's just 2 mths old and I never over charge it. I just charge it when after it automatically shutdown.

    What could be the fix ?

  • Some problem I am facing too

  • k_huatk_huat Level 2

    Pls go through the discussion n recalibrate your battery

    Step1: go to "Settings" > "Battery" > "Battery Care"> "Select charging limit"> "Move bar to 100%" , and turn on "steady charging" n choose "ultra steady"

    Step2:Plug in AC charger to charge battery to 100%

    Step3:Normal use until capacity of battery decrease to 0%

    Step4:Do Step 2 again to charge battery to 100 %

    I'm now avoid using the phone below 20% n will charge it when around 30 %

  • Thankyou. These steps helped. Now the Battery seems fine.

    Thankyou for the Help

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