Asus zenbook 13 UX325 jack adapter not working

  1. System: Windows 10 (64 bit)
  2. Battery or AC:
  3. Model: UX325
  4. Frequency of occurrence: always
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

my asus zenbook 13 doesn't recognize headphones through jack adapter from usb c to jack 3.5mm,

my pc only recognize pc speakers and i can't find any solution working online, i also tried to reinstall realtek drivers but no luck, any fix?

Comments

  • please help me i dont know what do to next

  • i made a few attemps:

    • the jack adapter works fine on other laptop
    • i installed an older realtek drivers but still no luck
    • my last attemp is hard reset
  • Hi Eric,

    Have you tried in safe mode?

    Thank you.

  • You can't use realtek drivers in safe mode.

    It's almost brand new so im just sending it to Asus

  • Hi Eric,

    I was trying to know if the headphone can be detected.

    Anyway, let me know if you need anything else.

    Thank you.

  • no, the headphones can't be detected at all

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