Windows 10 to 11 Problem

stevemorris3stevemorris3 Level 1
edited January 23 in ZenBook
  1. System:
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Have had computer a little more than one month. Wanted to upgrade from Windows 10 to 11 but now PC doesn't start correctly. Have ZenBook 14. Can't get back to Windows 10.


  • Hi Steve,

    Please specify the model name. UX431FN? UX433FA? UX435EA?

    So how did you upgrade to Win11? From Windows update? Download in from MS website?

    by installation assistant or ISO file?

    Which step were you stopped at?

    Thank you.

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