Main camera not auto focus

Please tell us some basic information before asking for help:

  1. Model Name:ZS661KS-6A006IN
  2. Firmware Version:18.0410.2111.182
  3. Rooted or not: Not
  4. Frequency of Occurrence: 11
  5. APP Name & APP Version (If your issue relates to the app): Camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Hi, we'd request you follow the below steps:

    1. Go to Camera settings & try changing focus mode 

    2. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    3. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 

    4. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

    5. Last option would be to visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India

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