[HELP] Unable to install Windows 11 on Zenbook Duo - Error Code 0xC1900101

vanajvidyanvanajvidyan Level 1
edited February 11 in ZenBook
  1. System: Windows 10.0.10944
  2. Battery or AC: AC
  3. Model: Asus Zenbook Duo UX482EA (i5, 8 GB)
  4. Frequency of occurrence: Every installation attempt

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Detailed descriptionHi! I have an Asus Zenbook Duo (UX482E) running the latest Windows 10 version. The device is only a month old, and passes the PC Health Check for running Windows 11 on all parameters. I am not a heavy user and haven't tweaked much in the laptop either.

I tried updating to Windows 11 after downloading the Installation assist, and in the fourth stage of the update (where the screen gets all blue), the install keeps failing. Every time, the install fails at 59%, with Error Code 0xC1900101. After checking online forums, I performed a Clean boot and then tried the installation- which again failed at 59%. I also tried the system health restore via Command prompt, but no change. The Update troubleshooter does not detect a problem either. At this stage, I'm really out of clues what to do. I am not looking to tweak the BIOS- because I don't wanna get paranoid over getting the new OS.

Can someone please tell me what to do? If I install via USB, is there any chance my system would get bricked? Should I wait for the update to be officially rolled out to my device? Should I contact Asus or Microsoft, if at all? Any answers at this point would help- thank you so much!

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Comments

  • Hi @vanajvidyan,

    I also have a UX482 and installed Windows 11 Pro, but from a usb stick. It was a clean install so I backup all my data first. I've installed win 11 pro version because I upgraded my win 10 licence, that came with the PC, to win 10 Pro.

    That being said, I don't know if you're a power user or not, so can't advise you to do it. It's up to you, I was confident on doing so, because I install all versions from scratch since MS-Dos 5.0...

    Anyway, if you want to go with it a little advice, you'll need


  • Hello again @MotoWiZ,

    I have never done an install via USB stick. I did check out Youtube and it doesn't seem that hard, but I'm apprehensive I might mess up my system since I don't understand what goes behind the scenes in BIOS.

    My work is cloud based so I'm not really worried about data loss. I'm just concerned I might brick my device or make it unusable, in case the installation fails again. Is that a possibility, in your opinion?

  • Ok, about turning it to a brick, it's very unlikely to happen... The worst case scenario, I imagine, is you having to hand it over to Asus to install system from scratch.

    About messing up Bios, it could happen, but you don't need to change things, just the boot up device sequence. See this guide

    If you follow this two guides, the one from previous post, and this one, I think you'll be fine.

    You don't need to insert a serial key, it's already built-in your device, when asked skip this step.

    Another thing, you have to make a bootable usb thumb for windows 11. You can download the software from here

    The above is the English version, so head to your country site if you want a different language, then choose the option Create Windows 11 Installation Media.

    You have to do this while you are in Windows 10, prior to install.

    Follow the instructions or watch youtube videos, I'm sure there's many of tutorials...

    Good luck.

  • Hi @MotoWiZ

    Happy to share, I found a solution on the Microsoft community. I'd love to share a link, but this forum isn't allowing me to.

    Apparently, my ScreenXpert software and Asus System Control Interface were creating issues. I uninstalled the drivers, and then reinstalled them post upgradation. Happy to be checking out the new OS for now :)

  • tibotibo Level 1
    edited December 2021

    Hi ! I have the same issue with my Asus Zenbook Flip UP5400EA1: it blocks at 59% with Error Code 0xC1900101.

    I uninstalled the software "MyAsus" and deactivated my antivirus (Avast) but the error remains.

    Edit: I confused "MyAsus" with the "Asus System Control Interface" driver. I succeeded at installing Windows 11 by

    (1) uninstalling the "Asus System Control Interface" driver

    (2) uninstalling my antivirus (Avast)

    (3) refusing updates during the Windows 11 installation (at the beginning). I also deactivated my wifi to be sure...

    For information I used the ISO installation.

    Thanks.

  • Glad to know you got your issue sorted!

    Asus should really do something about this- it's apparently a widespread issue with multiple error reports on Microsoft forum.

    @Blake_ASUS Can you help?

  • Hi there,

    Thank you for your feedback.

    I will report it to related department for more information.

    But so far I have upgrade some models to Win11 by Windows update and Installation Assistant.

    There is no issue at all. Both ScreenXpert and ASUS system control interface remain the same.

  • Hi! I have an Asus Zenbook Duo UX482E running the latest Windows 10 version. The device is only a month old and passes the PC Health Check for running Windows 11 on all parameters. I am not a heavy user and haven't tweaked much in the laptop either. I tried updating to Windows 11 after downloading the Installation assist, and in the fourth stage of the update where the screen gets all blue, the install keeps failing. Every time, the install fails at 59%, with Error Code 0xC1900101. After checking online forums, I performed a clean boot and then tried the installation- which again failed at boot loading.

    An error that begins with 0xC1900101 is usually a driver error. Similar error codes you may see are:

    • 0xC1900101 – 0x2000c
    • 0xC1900101 – 0x20017
    • 0xC1900101 – 0x30018
    • 0xC1900101 – 0x3000D
    • 0xC1900101 – 0x4000D
    • 0xC1900101 – 0x40017

    The other reasons for this error code to appear could be:

    • If you have a third-party antivirus installed on your PC, it might hinder the Windows 11 upgrade process. If the scenario applies, disable or uninstall your third-party antivirus suite.
    • If you are running low on disk space and don’t have enough space to upgrade Windows, it may result in error code 0xc1900101.
    • Outdated drivers can be another cause for this error.
    • This error code can be triggered due to Outdated BIOS. As we all know, the new Windows 11 OS has some installation prerequisites to fulfil. So, you will have to update BIOS to the latest for resolving the issue. Basically, while I am developing the best ERP partner in Kolkata then I faced this error.
    • Some other reasons for this error can be software conflicts or extra hardware that is plugged into your PC.

    In any scenario, you should be able to fix the error by following the below methods.

    Fix Error Code 0xc1900101 on Windows 11 Installation Assistant

    Here are the methods to fix the error code 0xc1900101 while using Windows 11 Installation Assistant:

    1. Update your third-party drivers.
    2. Disable Third-Party Antivirus.
    3. Ensure that there is sufficient storage space on your PC.
    4. Unplug additional hardware.
    5. Fix hard-drive errors using the CHKDSK command.
    6. Restore and repair system files through DISM scan.
    7. Troubleshoot in a Clean Boot State.
    8. Update BIOS.
    9. Clean Install Windows 11.
    10. Upgrade to Windows 11 using Windows 11 Disk Image (ISO) file from Microsoft.

    1] Update your third-party drivers

    Out-of-date and faulty third-party drivers can cause this error during the upgrade process. So, before installing Windows 11 via the installation assistant, make sure all your drivers are updated. You can manually check for driver updates available by going to Settings > Windows Update > Advanced options > Optional updates. If there are updates available for your drivers, download and install them.

    You can also go to the official website of your device manufacturer and find the latest drivers. Apart from that, there are some free third-party driver updaters that help you automatically install the latest drivers on your system.

    After updating your drivers, relaunch Windows 11 Installation Assistant and check if the error is fixed.

    Related: The installation failed in the SAFE_OS phase during INSTALL_UPDATES, 0x800F081F – 0x20003

    2] Disable Third-Party Antivirus

    If you have a third-party antivirus installed on your PC, the first thing you should do to fix this error is to disable it. Overprotective antiviruses are known to cause problems during the upgrade and update process. I have also faced this error on ERP for SME but after following these steps I get rid of this error. So, disable whichever antivirus you are using and then check if the issue is resolved.

    If disabling doesn’t help, you might need to uninstall the third-party security suite completely from your PC. You uninstall the antivirus program via the Settings app. Another option is to uninstall it using a free third-party uninstaller program.

    Now, continue to install Windows 11 using Windows 11 Installation Assistant and see if the error is resolved now. If that doesn’t fix the problem, you can move on to the next potential solution to fix it up.

    Follow these steps to resolve your issues.

  • My UX482 (i7, 16GB) got an automatic update to Windows 11 via Windows update.. My UX582 hasn't been offered yet.

    Gordon

  • Hello,

    My ZenBook Duo UX482EA-EVO-HY114T does not succes to update Windows 10 to Windows 11.  At 89% installation step, 0xc1900101 error occurs.

    My antivirus is Defender and I try a Clean Boot.

    All driver update has been done, but curiously « My Asus » always propose me to update « Intel Thunderbold driver » to version V1.41.1155.0 despites it was already updated.

    Could you help me?


  • Hi,

    Please read carefully all that has been posted and I'm sure that you'll find the answer you're looking for.

    Have you tried the solution that I quoted above?

  • For information I used the ISO installation.

  • I update the Thunderbord driver by installing de last driver version available on Intel WEB site but it did ‘not solve the Windows 11 update issue.

    I update the “ASUS System Control Interface” driver to V3.0.21.0_13847 but it did ‘not solve the Windows 11 update issue.

    As proposed by @vanajvidyan, I uninstall the “ASUS System Control Interface” then the 0xc1900101 error disappear, the Windows 11 installation start. After a second reboot, Windows 11 was uninstalled with the 0x80070002 error.

  • I succes to update my ZenBook to Windows 11 with the following step:

    • process a "sfc /scannow"
    • uninstall again le “ASUS System Control Interface” driver whitch was reinstall by sfc
  • Thanks. I'm encountering the same problem with my brand new Asus ZenBook UM425U.

  • antunesaaantunesaa Level 1
    edited January 5

    Hi Thierry. Could you be a bit more specific? What is "sfc /scannow"? Thanks, António


    EDIT: Never mind; a fix on youtube solved it. Look for "Fix Can't Install Windows 11 Error 0xc1900101" by Aarohan TechSol.

  • Hi there,

    Please don't worry about the Thunderbolt driver, there will be a new version released next week to solve the problem.

    Thank you.

  • Dear all,

    Would you mind to provide the information?

    1.model name/ bios

    2.ASUS system control interface driver version (should be 3.0.21.0?)

    3.Win10 version before upgrading to Win11

    4.how did you upgrade to Win11 (by Windows update, Installation Assistant., ISO, Clean install...)

    If you have already replied above, I have recorded all of your answers.

    Thank you so much.

  • Dear all,

    The new ASUS System Control Interface and MyASUS will be released on our website and through Windows update soon.

    Please kindly update them for Win11 update issue.

    Thank you.

  • @Blake_ASUS How soon is soon? I have a zenbook duo 14 UX482-EAR running windows 10 21H2, My asus control system interface is the latest (3.0.21.0) and I am unable to update to windows 11. It downloads just fine but when it gets to installing it goes up to 89% then freezes and gives error 0xC1900101

This discussion has been closed.